At M/S Tercelherbs Private Limited (Hereinafter referred as Direct Selling entity), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at 0120 320 1821 or email at: info@ skytercel.com.
The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.
*Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever.
**Unmarketable products are those which have been opened and its seal broken.
If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the Direct Selling entity with the original invoice. In such a case, the Consumer / Direct Seller can exchange the products from the Direct Selling entity within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:
Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by Direct selling entity, the value of such Product, will be calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer/ Direct Seller by remittance either to the bank account provided by the Consumer/Direct Seller for such refund, or to the payment instrument of the Consumer / Direct Seller from which payment was made. Direct selling entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.
You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount.