BUY BACK / EXCHANGE / REFUND POLICY

BUY BACK / EXCHANGE / REFUND POLICY

At M/S Tercelherbs Private Limited, it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at 0120 312 1015 or email at: [email protected].

The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.

Buyback / Refund Policy: 

• If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice,100% of the amount as refund will be given.
• If the product is in Unmarketable** condition and is returned within 30 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given.

*Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever. 
**Unmarketable products are those which have been opened and its seal broken.

Exchange

If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the Company/Franchise with the original invoice. In such a case, the Franchise can exchange the products from the company within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:

• Product Return Form
• Copy of receipt of goods
• Products in original packing and marketable condition
• Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
• In such a case you will have to bear the cost of shipping the product to the entity’s Godown / Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by selling entity, the value of such Product, will be calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer by remittance either to the bank account provided by the Consumer for such refund, or to the payment instrument of the Consumer from which payment was made. Selling entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.

Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Selling entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount.

Cancellation of transaction / orders

• Cancellation by Selling entity: There may be certain orders that Selling entity is unable to accept and has the right to cancel such order. Selling entity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer order being cancelled include, without limitation, non-availability of the Product or quantities ordered.Selling entity may also require additional verifications or information before processing any order. If Consumer is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer to the bank account provided for such reversal, or to the payment instrument from which payment was made. Selling entity shall have the sole discretion to determine the mode of reversal from the above options.
• Cancellation by the Consumer: As part of usual business practice, if the selling entity receives a cancellation notice and the order has not been processed, Selling entity may cancel the order and refund the entire amount to Consumer within a reasonable period of time. Selling entity will not be able to cancel orders that have already been processed and have left the Selling entity / Franchisee or Pickup Centre’s premises the Consumer shall be informed of its right to return the product to theSelling entity by bearing its own shipping costs.
• Set-off of any benefits availed by Consumer: In case Customer has availed any benefit under any marketing or promotions provided by the Selling entity in relation to the Product for which the order has been cancelled by the Consumer / Selling entity, Customer agrees and authorizes the Selling entity to recover such benefits from set-off from any refunds to Customer.

Reference Notes:

• The Consumer must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer and must be sent along with the product to be returned.
• Period of return for products is calculated as the number of days from the Date of receipt at Consumer end to the date of receipt at franchisee’s / pickup Centre’s premises, as the case may be.
• Condition refers to the condition in which the stock is received back from the Consumer as a return. The product may be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed solely by the Grievance Redressal Officer at Selling entity’s Head office.
• The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.
• Total returns cannot exceed the quantity(s) purchased appearing on the Invoice.
• The Consumer who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.
• The return process of a Product may be subject to additional terms & conditions depending on the nature and category of the Product. Any such additional terms should be specified on the Website: www.skytercel.com and anyone can contact via email on [email protected] or be intimated bySelling entity at the time of purchase of the Product.